Category: Customer Service

Brand loyalty is, probably, every company’s top priority. Keeping the customer buy a particular company’s products will guarantee its dominance over its competitors and may reduce marketing expenses. In fact, according to Samlat, it costs 5 times more to get new customers that to keep the …

  Providing the best customer service is what any businesses continuously attempts to achieve. Since today’s customers are ever more demanding, communicating through different channels and expecting instant replies, they need all the help they can get. Fortunately, there are a growing number of awesome …

“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” -Chip Bell When establishing a business, there are things that we need to consider for it to become successful. For example, having that certain …

Social Media Management is monitoring and participating in social conversations across all platforms. It includes 3 major  disciplines: Social listening is when you get all that is being said about your brand. Social analytics help you comprehend all the social media talk and relate it …

Prospecting plays a vital role in generating leads towards your business. But it also is taxing. It takes away hours of your precious time for inter-personal engagements. Yes, prospecting is a numbers game and you would need to spend a lot of phone time in …

When you put customer service and marketing together, you also open up communication channels. Your teams can create such an amazing customer experience that benefits your bottom line if they work together. Unbeknownst to a lot of marketers and business owners, how they market a …

Owning a business means you are your own boss. You get to do what you want without anybody ordering you around.  This scenario paints a rosy picture of a business owner but in reality that means doing all the functions of marketing, sales, finances, scheduling …

For a lot of reasons, building a support team can be pretty difficult because there are no shortcuts to hiring and training the perfect people. There are many run-of-the-mill support advocates out there that do not value manpower but there are definitely exceptional ones. It …