Frequently Asked Questions

Get answers about your TVH Virtual Assistant. If your question is not listed below just simply click on the button below and wait for a call from one of our business advisors today.

Why Outsource to the Philippines?


By outsourcing to the Philippines, you can free your on-shore staff to focus on core business activities and have the off-shore staff do the manual processes and administrative work. Outsourcing allows your to grow your business fast and provides you with the flexibility you need. It saves costs on building infrastructure, office space and providing supplies and HR functions. Cost-effectivity is not the only reason to outsource but you can also increase your service offerings.

Is there a language barrier in communication?


The remote staff we hire here in The VA Hub are well-educated and speaks English with a relatively neutral (US) accent. They are also aligned with Western culture. We are more than happy to set-up some test calls for you, to demonstrate this.

What’s the minimum number of staff I can employ through you?


There is no minimum number of staff you can employ through us – whether you need only one or multiple contractors or virtual assistants to join your team, we can help. We recognise that different businesses have different needs and we don’t want to limit expansion plans for your business. We see ourselves as a partner for growth, no matter the size of your organisation.

Can I have managerial control over my team?


You and your VA will be assigned an account manager to help with managing your staff but you can be as involved as you want to be or you can leave us with that task and just monitor the results.

For what size organisations is outsourcing most suitable?


Any business size can outsource be it a small, medium or large enterprises. Outsourcing is a low-risk and cost-effective opportunity, preferred by most entrepreneurs since they recognise the immediate benefits of outsourcing.

If I hire a Medical Virtual Assistant will they be HIPAA Certified?


Yes. All our Medical VAs have been recruited by our Talent Acquisitions team. We only bring on-board applicants who are able to submit to us a HIPAA Certificate which is then counter-checked by The VA Hub Management to make sure their certificates are verified before they are cleared and allowed to become a Medical VA of The VA Hub.

Trust & Security

We do background checks. Our VAs use secure password sharing tools. Assisted by an in-house manager.

Built for Professionals

Our VAs are college learned and able to handle all administrative tasks. They also have expertise matched to your needs.

We source the Best

We source and train only the best. VAs undergo 6 filtering processes before being endorsed over to you.

Quick response time

Always available online and able to respond to your messages right away. Quick turn-around time for simple and complex tasks