Being part of the Client Services team, I maintain a level head so that I can be an effective liaison between our clients and our virtual assistants. I balance following the process strictly and being open to growth and changes. As a team manager, I make sure that our VAs are functioning well and that they remain professional in their dealings with their clients. Knowing our VAs at a personal level makes a few things difficult but this also helps me make better decisions for both our client and our VAs. This helps me ensure that I am fair but remain compassionate towards the well being of our VAs and their professional growth. I foster a good relationship between all of our clients. I assure them that I am here to assist not only their VAs but also to ensure the success of their investment. The culture of helping one another here at The VA Hub is what drives me to become better everyday!
My role is to ensure that both our clients and virtual assistants are calibrated in terms of expectations, goals, and attainment; that our clients are satisfied with their VAs’ quality of work; that our VAs are not just monetarily but also morally fulfilled by their contribution to their client’s success. I find solutions to challenges our clients face and I provide assistance to VAs when needed. I liaise with both client and VA to promote a healthy, happy, and long term professional relationship.